Topics for Training Seminars or Keynote Addresses
How to Handle Angry and Difficult People

Either you handle life or life handles you: People make up your life.

Whether demonstrated loudly or softly, explosive emotions are at best difficult with which to work. Learn how to handle not only these challenging people, but also yourself during disruptive moments.
  • Learn about relational power and influence through OCR.
  • Learn the difference between the two powerful forces that everyone experiences.
  • Recognize Red Flag Words that throw you into the boxing ring…rather you like it or not
  • Learn words and phrases which will enable you to confidently and effectively address a difficult situation or person.
  • Learn de-escalating measures you can use to diffuse your own anger.
Professionalism With Purpose

Let your paycheck be your bonus, not just your reason.

The purpose of this seminar is to bring each person face to face with his or her individual responsibility for professional job performance, through:
  • Recognizing patterns of conduct and communication within the work place
  • Understanding each person’s influence and ability to either be a “Stress Creator” or a “Stress Reducer”… The Givers and the Drainers.
Leaving the Shadows To Walk In The Sunshine

Shadows are part of life, however, so is sunshine; you do have a choice.
  • There are 3 things which will make your relationships and workplace much stronger and have less stress.
  • The quality of your life is largely determined by your decision-making abilities and your communication skills.
  • There are two choices you make every single day, whether you realize it or not.

This seminar brings a person face to face with situations and issues that are fundamental and crucial in every life. If applied, the specific, direct, and life-changing insight, guidelines and counsel given will enable a person to live with less stress and improved relationships, thereby resulting in better quality of work performance and living.
Future Business Generated Through Customer Service Today

To Keep a Loyal Clientele, You need more than a good product.

Today’s customers and clients have many choices. The majority realize they don’t necessarily need you to be their provider of business. They have many choices of providers. The service you provide may get their attention and initial business, however, the specific foundational building blocks presented in this course will determine if your customers keep coming back.

Their choices to continue with you will be influenced by more than just the tangible service you provide.
  • From the moment they enter your establishment and someone approaches them to the time they conclude their reason for being with you, they are making choices from everything that happens in between.
Leading Through Team-Building and Influence

Having a title or position does not make you a good leader.

Having the skills and knowledge to lead others in a way that will be productive in the workplace, business office, organization or even personal life takes more than just a title or position. There are specific skills that will encourage others to follow your example, suggestions and directions.
  • Instead of managing people, learn the skills of team-building and strong leadership influence.
Words to Say for Tough Situations

Red Flag Words always result in conflict.

Have you ever been in the middle of a tough situation, know that you need to address an issue, but you are just not sure how to even approach the conflict, let alone have the words to fill a sentence?
  • Learn the skills you need to enable you to find the words and approaches to address difficult people, situations and interactions without getting into the boxing ring.